About the Course:

There are many possible KPIs available to business managers - literally hundreds - and it is difficult to identify those few that are going to work best for your business.

This beginner level webinar is designed to help by highlighting the characteristics of “good” KPIs and how to create them. In it I look at why performance measurement is an important management tool, the benefits it can bring and the dangers of using KPIs incorrectly.

I also discuss the steps to creating performance measures and how to use performance data to identify opportunities for improvement.

In this webinar, I cover the following topics:

• What is Performance Measurement?
• Why do we measure performance?
• What makes a good measure?
• The benefits of performance measurement
• The Dangers of Performance Measurement
• The steps to creating effective KPIs
• Measuring performance
• Variation in business performance
• The relationship between performance and cost
• How to embed KPIs in the organisation
• Performance data examples
• This course is aimed at managers, supervisors and employees in organisations of all sizes.

Course Objective:

• Understand what a KPI is and why performance measurement is important
• Define the term “Key Performance Indicator”
• Discuss what makes an effective KPI
• Explain the dangers of inappropriate performance measurement
• Create suitable KPIs for their organisation
• Consider appropriate KPIs for different levels and parts of the organisation
• Explain the nature of variation in business operations
• Understand the relationship between a process’ performance and its cost
• Plan how to embed KPIs in their organisation

Who is the Target Audience?

• This is a beginner-level webinar aimed at managers, supervisors and employees in organisations of all sizes who wish to understand KPIs and how to use them effectively.
• The course will also be of interest to students of business management.

Basic Knowledge:

• There are no course prerequisites.