About the Course:

Workplace conversations on sensitive or high-stakes topics can feel overwhelming. Many professionals struggle with these discussions due to fear of saying the wrong thing, offending others, or revealing personal emotions. However, avoiding these conversations can weaken trust, create misunderstandings, and limit collaboration.

In this session, we explore the differences between sensitive, uncomfortable, and unexpected conversations and discuss practical strategies for anticipating and managing them with confidence. Participants will learn how to reduce anxiety, strengthen communication, and create psychological safety, ensuring that difficult discussions lead to clarity and connection instead of conflict.

Course Objective:

• Identify sources of discomfort in workplace discussions on sensitive topics
• Differentiate between sensitive, uncomfortable, and unexpected conversations
• Explore strategies to anticipate, initiate, and navigate difficult conversations
• Strengthen conscious communication and psychological safety in discussions
• Develop techniques for reducing anxiety and improving confidence when engaging in challenging conversations

Who is the Target Audience?

• Team Leaders & Managers
• Emerging Leaders
• HR Professionals
• Organizational Leaders
• Project Managers & Workplace Facilitators
• Consultants and coaches
• Professionals handling employee relations or sensitive discussions
• Anyone looking to enhance communication skills in challenging situations

Basic Knowledge:

• No prior knowledge is required