Design Thinking & Employee Experience in the Age of AI

About the Course:

In today’s rapidly evolving workplace, artificial intelligence (AI) is transforming how organizations operate, innovate, and engage their workforce. As businesses integrate AI into workflows, the human element remains critical, making Design Thinking a powerful approach to crafting exceptional Employee Experiences (EX).

This topic explores how human-centered design principles can shape workplaces where AI enhances productivity, creativity, and job satisfaction, rather than replacing the human touch.

Apply design thinking stages to ideate, test, and roll out AI-based HR tools focused on experience.

Course Objective:

• Apply design thinking to AI HR projects
• Map employee journeys for AI touchpoints
• Prototype and iterate AI tools for HR

Who is the Target Audience?

• UX Designers, HR Solution Leads

Basic Knowledge:

• Design or HR process background